
Photos by Scott Dunn
When entering an unfamiliar situation or a work environment that isn’t suited to my skill set, I find blunt candor is the best policy. It lowers expectations, eases nerves, breaks the proverbial ice. So when I walked into volunteer orientation at Best Friends Animal Sanctuary (10 minutes late), I laid it on the line for the tall woman who shook my proffered hand.
“Listen,” I said, easing into a grin I imagined to be sheepish, “I’m going to be the worst volunteer y’all have ever had.”
My salutary declaration was part candor, part joke. But the last part didn’t seem to register.
“Why is that?” the tall woman asked, unsmiling. She had Upper West Side style and finishing-school posture, both of which took me aback. After touring the sanctuary a day earlier, my snap impression was that an Avon salesperson would go hungry in this place; every woman I encountered wore high-waisted jeans and a cat sweatshirt, and their most stylish accessory was a belt-loop key chain. Now, here I stood, in front of Best Friend’s answer to Carol Alt or Wendie Malick. She was not whom I expected, and she was intimidating.
“Um, well, I haven’t spent much time around cats,” I said. “I’ve never even cleaned a litter box. I’m not even sure how a litter box works.”
“That won’t be a problem,” the tall woman said. “Litter boxes are cleaned during the morning volunteer session. The afternoon session, which you’ll be taking part in, mostly involves socialization.”
I nodded, signaling solemn understanding if not outright regret. On the inside, however, I figuratively pumped a fist like Tiger Woods after sinking an eagle putt (or scoring the phone number of a Vegas cocktail waitress, whichever you prefer). No kitty litter for me.
What’s $39 million between Friends?
Volunteer orientation at Best Friends did not take as long as I expected. It consisted of reading a few laminated sheets about the sanctuary’s rules and then signing a legal waiver stating that I understood I might be clawed, bitten, kicked, gored, trampled, pooped on or exposed to zoonotic disease during my four-hour volunteer session, and that I promised not to hold Best Friends Animal Sanctuary responsible for any bodily harm I might suffer.
Following orientation I had more than an hour to kill before my expedition to “Cat World” commenced. The tall woman suggested I visit the sanctuary’s vegetarian cafeteria, but I figured a burger in town might better satisfy my carnivorous tendencies. Jill had dropped me off earlier, so I unpocketed my phone to request an impromptu lunch date. One problem: There is no cell service in Angel Canyon. So I walked to the Welcome Center reception desk, which was manned by the woman who escorted Jill and me on the tour a day earlier. “Do you mind if I use your phone?” I asked.
“Is it a local call?”
“Actually, no. It would be to my wife’s cell, which is a Phoenix number.”
“I’m sorry. We only allow local calls. But you can get cell service at the mouth of the canyon. It’s a short drive.”
“I’m kind of on foot.”
“It’ll take you about 15 minutes then.”
I briefly considered telling the receptionist my call was an emergency — that in my shirt pocket was a critically ill mouse that needed an immediate blood transfusion. But, heck, it was a sunny day and I like to walk.
The stroll through the snow-encrusted canyon was pleasant, made more so by all the friendly motorists who passed by. Each one drove at a respectfully slow speed and offered me a wave — just like back home in Tennessee. Unlike back home, however, most of these motorists drove Suburu Foresters adorned with “Coexist” and “Peace Monger” bumper stickers rather than F-150s with decals championing SEC football teams and the National Rifle Association.
Best Friends employees have reason to be cheerful. Most do work they are sincerely passionate about in a beautiful southern Utah setting. The sanctuary’s human inhabitants include veterinarians, trainers, landscapers, accountants, marketing managers, corporate-relations specialists, and a communications staff that produces a 200,000-circulation magazine.
And all appear to be generously funded.
According to Best Friends’ most recent annual report, the sanctuary’s total revenue in 2008 was $39 million — nearly $36 million of it in the form of monetary donations. I was floored by that figure, so I did a little online digging to see how the sanctuary’s revenues compare to those of charities for neglected children. If you’re keeping score at home, Best Friends annually receives twice as much public support as the Orphan Foundation of America and about $10 million more than the Children’s Defense Fund.
These days I have less money than time, so the latter is what I donated to Best Friends’ cause — although “donated” might be too generous a term in my case, considering Jill coerced me into servitude at the sanctuary’s cat shelter in the name of our dastardly, kitty-mauling dog.
91 special-needs cats, 1 special-needs volunteer
Best Friends Animal Sanctuary provides shelter to more than 700 cats. They live in groups within several different houses. My volunteer services were employed at Benton’s House, where most of the 91 inhabitants have long-term medical conditions that require special diets or treatment. There are blind cats, one-eyed cats, three-legged cats, two-legged cats, incontinent cats, cats with spinal injuries, cats with neurological disorders, cats with birth defects.
I arrived at Benton’s House with a paper bag containing a book, a camera and package of beef jerky. Like a kid facing his first day at a new school, I was a little nervous.
If you tabulated all the minutes I’ve spent around cats in my 38 years, the sum would fall far short of four hours. If you tabulated all the cats I’ve met in my life, the sum would not amount to 91. I admitted these facts to Judy, who manages Benton’s House. Thankfully, her calm and confident demeanor put me at ease. Judy escorted me into each of the house’s five rooms and introduced me to every cat that took note of my presence. She seemed to know all 91 by name.
Judy is obviously attuned to anxiety in mammals and recognizes a “dog guy” when she sees one. “We have a cat who likes to go on walks,” she told me. “Would you like to take him outside?” I surveyed the cabal of incontinent felines before me, then I gazed out the window; the sun shone through juniper trees weighted with crystalline snow. “I’d love to,” I said.
Within minutes Judy had harnessed up a fluffy gray cat named Kit Kat and handed me his leash. “Have fun,” she said. “If you’re gone more than an hour, we’ll send a search party.”
The weirdness of walking a cat on a leash is difficult for me to express in words. It became immediately apparent that Kit Kat, oblivious to my own inertia or gentle tugs of the leash, regarded me not as companion or master, but merely faceless resistance at the end of 5 feet of braided nylon. He wandered, I followed; he stopped, I waited; he looked around, I looked at my watch.
A car passed, and Kit Kat freaked out, leaping and spinning, his snake-like green eyes crazed. The car’s driver raised her hand in an awkward wave. I waved back, a little too late.
Try as I might, I could not get Kit Kat to follow my lead. Granted, I did not try with much might. While the vibe at Best Friends is hippyish and communal, I got the feeling that, were I to yank too hard on Kit Kat’s leash, dozens of women in high-waisted jeans and kitty sweatshirts would leap from behind juniper trees and Tazer me.
Kit Kat eventually wandered toward the outdoor enclosure of another Cat World house. (The rooms in each house connect to open-air pens where cats can explore a playground of ramps and ladders, paw at toys that litter the floor or hide in the rafters.) A middle-aged woman loitered among the cats in this particular enclosure. She wore a red sweatshirt with a Tabby on it.
“Are you walking him, or is he walking you?” she asked cheerfully.
“He’s definitely walking me,” I replied. Never has this cliché exchange between pet owners rung with more truth.
A few moments of chitchat revealed that the woman (whom I’ll refer to as “Sarah” because I cannot recall her name) was from California and had recently joined Best Friends’ staff after serving as a volunteer for nine consecutive summers. She and her husband picked up and moved from San Francisco to tiny Kanab to devote their twilight years to the sanctuary. It was their dream.
This was a trend. Every employee I spoke to at Best Friends was from somewhere else, and most had originally come to the sanctuary to volunteer. The statuesque woman from orientation? A lawyer from Boston. Judy’s assistant at Benton’s House? A dental technician from New Jersey. A dog trainer I met during the previous day’s tour? A middle-school teacher from North Carolina.
Sarah told me tales about Wall Street day traders and Silicon Valley software engineers who had walked away from successful careers to pursue jobs at Best Friends. Baptists like me might describe that sort of life decision as “answering a call from God,” and indeed there seems to be a deep vein of orthodoxy snaking through Angel Canyon. I would not be shocked if some of the sanctuary’s Suburu-driving, sweatshirt-wearing devotees kneel at night before a statue of an Egyptian cat goddess.
As I chatted with Sarah, a car approached. I pulled Kit Kat close, but he still freaked out, whirling in his harness, scared as hell.
“You know, you can pick him up,” Sarah pointed out.
“I hadn’t thought of that,” I said, and it was true.
A totally different animal
After Kit Kat and I returned to Benton’s House, I helped Judy and her assistant clear and clean dozens of stainless-steel food bowls. Judy must have noticed me standing around dumbly after this task was done, because she handed me a toy — a laser pointer encased in a blue plastic mouse.
“Some of the cats really love this,” she said, pressing a button that projected a luminous red dot onto the floor. A cat immediately pounced on it. “Just don’t shine it in their eyes.”
It occurred to me that the laser toy, like the cat on a leash, was meant to occupy my time as much as the cats’. She’s a shrewd one, that Judy. Nonetheless, I found a few cats — including a frisky one with paralyzed hind legs — that were entranced by the red dot, and I proceeded to engage them in a YouTube-worthy jitterbug. This continued until all parties involved grew bored with the affair.
When about an hour remained in my volunteer session, I asked Judy if it would be OK for me to find a quiet place to read amongst the cats. She encouraged it.
“If you want, you can read out loud,” she said. “They respond to that.”
There are some things in life you just don’t do because your granddad’s in heaven and he might be watching. Reading aloud to cats is one of them. (Come to think of it, walking a cat on a leash is, too, but that ship had done sailed.) Just the same, I fetched my book and found a sunny spot in one of the outdoor enclosures. Almost immediately a cat leaped into my lap. It was jet black, and a cartoonish snaggletooth jutted from its lower lip.
In each room at Benton’s House hangs a bulletin board covered with headshots of the cats that reside there. A name accompanies each photo, and this is how staffers and volunteers tell all the whiskered tenants apart. For most of the day I had ignored the bulletin boards, choosing instead to refer to every cat as “kitty.” But I was suddenly curious about Snaggletooth’s actual name, so I rose from the chair, cradled him in the crook of my arm, and walked to the bulletin board.
It didn’t take long to locate Snaggletooth’s unmistakable face, and below it his real name: “Scott.”
I would like to tell you that I felt a special bond with snaggletoothed Scott. That I read aloud to him while stroking his jet-black fur. That we shared more than just a name. That, ultimately, he and the other 90 cats in Benton’s House altered my view of the feline world. But I just wouldn’t be telling the truth.
To revert back to blunt candor, for most of my four hours at Cat World I was kind of bored. Don’t get me wrong: I know cats are wonderful companions, and I realize they provide immeasurable amounts of joy and inspiration to folks like Judy and so many disenchanted stock brokers who spurn Wall Street for the simple pleasures of cleaning vomit off linoleum floors in rural Utah.
The problem isn’t cats — it’s me. As I pet owner (and, if we’re being completely candid, as a husband and a brother and a son) I require adoration. My dogs live to please me. Not only do they accompany me on walks and sit with me when I read, but they dutifully follow me across rocky chasms and swim through waterfalls in my wake. Even when Isabel grossly misbehaves, chasing down a cat and returning with it in her smiling mouth, it is for me. Look how I have honored you!
Cats? Of the 91 I encountered at Best Friends, half of them didn’t even acknowledge me. Several more simply scurried away, unnerved by my presence. How many of them, I wonder, would loyally and joyfully join me on a yearlong road trip, braving snowdrifts and cheap motels and Jill’s seemingly endless catalogue of Ani DiFranco songs?
One day, when I retire to the country, I’d like to keep a few cats around — maybe some rough-and-tumble mousers that could hold their own in the company of dogs like Isabel. But house cats, for my taste, are just … pleasant. And pleasant isn’t enough, in life or in pets.
I now open the floor for angry comments from cat-loving friends and family, albeit with one caveat: For every such comment you leave, I ask that you make a small donation to Best Friends Animal Sanctuary. Or, perhaps, the Orphan Foundation of America. Both are worthy causes.
—Scott